Customer Service

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 of days.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, please check your bank account or Pal Pay account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

Shipping:

We will provide free shipping within the continental United States with a purchase of $80 or more. If your purchase is under $80, we provide flat rate shipping for as many items as you would like to purchase. We DO NOT ship to Alaska, Hawaii or Puerto Rico.

Exchanges (if applicable):

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email on our contact page and send your item to:

Address:

Nitro2Go Returns
1420 Richardson St.
San Bernardino, CA 92408

To return your product, you should first send us an email on our contact page and then send your item or items to:

Address:

Nitro2Go Returns
1420 Richardson St.
San Bernardino, CA 92408

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $20, you should consider using a trackable shipper like UPS, USPS, or FedEx and or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

***Depending on where you live, the time it may take for your exchanged product to reach you, may vary.